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Home De-to sent out a replacement machine. This machine was scratched on the front but seemed to function so I accepted it. 2 months later it stored shaking and showed an error code F7E1. Maytag came out to service the machine and founf]d it... I usually shop at your competitor however your store is very close to my home. I simply wanted to get a few bags of wood pellets to try at your store.

The only real downside to looking into Home Depot as an option for HVAC installations and repairs is that it doesn’t offer you any pricing information on the website. To get a personalized quote, you’ll have to call and make an appointment for a technician to come and assess the situation. FYI, all service providers are instructed on how to perform their duties according to CDC guidelines for safety and social distancing. So, Home Depot is a good option if you’re looking for touchless maintenance. Technicians even go through daily health checks to ensure the maximum safety for all customers. Really wish I had come here to read reviews first.
Customer service
On November 28, 2022 I placed in store order for the above freezer. I was told that if the store delivered, there would be a 79.00 shipping charge. From the warehouse there would be free delivery. I was given a delivery date of December 9.

They damaged our properties and often repeated no shows. They use third-party co. or just some classless people they pulled from the street. These ppl were rude, trash talking and careless without any manner!!
Home Depot Reviews
We purchased 2 major appliances on Oct 31. Because of the weather they were not delivered until Nov 17th. I noticed there was a price change and chat online with customer services. They told me I was getting the price change and I assumed they were telling me the truth. When we got the first statement around Dec 5th, it had the original prices.

Worse, when they removed the old carpet weeks ago that left exposed carpet tack strips in which I have to try and avoid. I must wear hard soled shoes or slippers at all times to avoid puncturing or cutting the soles of my feet. I will never order from them again and get treated so unprofessionally constantly delaying the delivery of both a refrigerator and stove for over 3 months . I took today off work and cleared a full fridge and waited from 3 -7 pm .
Customer Service and Response Time
Initial complaints should be directed to Home Depot directly. You can find contact details for Home Depot above. Check out our review of Modernize, an online comparison and... In our Simple Home Quotes review, we examine how this company...
Meanwhile, Home Depot provides a 90-day guarantee on all labor. While it’s shorter, 90 days is still longer than what a lot of places provide. In terms of HVAC service requests, Home Depot has an online appointment option, which is very convenient.
You’ll answer a few quick questions, like how long since your unit was replaced and if you have a current working HVAC system. Then, you’ll select a preferred date and time for your appointment . It’s nice that Home Depot offers you the ability to select 3 different dates that work best for your schedule.

On Dec 26, 2021 I ordered carpeting form Home Depot for $2,368.33 to replace the existing carpet in 3 rooms of a condo I purchased on Dec 10th. As of today, the carpet installation has not been completed. The first attempt to install was not completed due to an issue with the carpet itself, apparently there was a hole in the carpet.
Ive lost over $500 in meat They just keep brushing me off. Well now I've contacted BBB and my attorney. I've been soo upset I'm a single mom and I can't afford to just buy a new fridge. I contacted Home Depot and was directed to Customer Service Specialist. I explained it had been a year since we purchased the tile and could send pictures of installation and my records of all products we used.

I am not sure how you attract a new customer but I am pretty sure this is not the way. I am in the retail world but would never give this kind of customer service. I am a manager for Bass Pro Shops and as a manager, I am always available. Probably will not return to support your company. I have been in contact with the local Home Depot store; the carpet installation contractors; the regional Home Depot office about this problem. I’ve filed a formal complaint with Home Depot.
With 12-month financing, expert technicians who are licensed and insured, and fast response times, Home Depot is a top choice for HVAC owners in need of just about anything. Do not buy any appliances from Home Depot!! We have had repeated horrible experiences from their delivery services!!

Read the other numerous reviews and you will get an idea what lack of concern for customer service. What ever happened to customer service or concern for their employees. Shop elsewhere unless you like being abused. So much for purchasing online to save time.